Support Policy Page

Support Policy

Effective Date: 5/30/2025

We are dedicated to providing exceptional customer support to ensure a smooth and enjoyable experience with TrinketDecor.

 Support Channels

You can reach us through the following methods:

• Email: support@trinketdecor.com

• WhatsApp: +91 8607610522

2 Availability

• Email Support: Monday to Saturday, 10:00 AM – 6:00 PM IST

• Phone Support: Monday to Friday, 10:00 AM – 5:00 PM IST

• Support is unavailable on Sundays and public holidays.

3 Response Times

• We aim to respond to all queries within 24–48 business hours.

• More complex issues may require additional time, and we will keep you updated.

4 What We Help With

• Order-related queries (status, tracking, issues)

• Return and refund assistance

• Payment or transaction issues

• Website navigation help

• Product recommendations and availability

5 What We Do Not Cover

• Third-party shipping delays

• Unauthorized purchases

• Support for products not purchased on our website

6 Feedback & Complaints

We welcome feedback and suggestions to improve our service. Please email us at support@trinketdecor.comwith your comments.